IT Help Desk Specialist Job at New Day Executive Search, San Francisco, CA

  • New Day Executive Search
  • San Francisco, CA

Job Description

IT Help Desk Specialist

Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to grow your IT career and make a meaningful impact in a collaborative, supportive team.

IT Help Desk Specialist Benefits & Compensation

  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with up to 5% company match.
  • Life insurance and accidental death & dismemberment coverage.
  • Company-provided lunch.
  • Paid time off (PTO) and paid holidays.
  • Flexible Spending Account (FSA) and Dependent Care FSA.
  • Health Savings Account (HSA).
  • Employee Assistance Program (EAP).

IT Help Desk Specialist Requirements & Qualifications

  • Bilingual in Korean and English.
  • Proven experience as an IT Help Desk Support or similar technical support role.
  • Knowledge of computer hardware, software, and troubleshooting.
  • Strong communication and customer service skills.
  • Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
  • A degree in Computer Science, Information Technology, or a related field is preferred.

IT Help Desk Specialist Day-to-Day Responsibilities

  • Respond to and resolve user support requests via phone, email, or remote desktop tools.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Provide clear, effective technical assistance to end-users.
  • Document support requests and solutions in the help desk system.
  • Install, configure, and maintain computer equipment and software.
  • Collaborate with other IT team members to enhance user support and system reliability.

Job Tags

Remote work, Flexible hours

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