Job Description
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more *Benefits may vary based on eligibility
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
The Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process.
RESPONSIBILITIES
Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities
Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations
Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently
Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures
Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets
Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes
Collaborate with airline representatives to ensure accurate information: Work closely with airline staff to maintain consistency in passenger communications
Manage queues and crowd control at ticketing areas: Organize lines and manage passenger flow to prevent congestion
Provide special assistance to passengers with additional needs: Offer extra help to travelers with disabilities, young children, or other special requirements
Keep informed about different airline ticketing policies: Understand and communicate various airlines' ticketing rules and restrictions
Facilitate smooth passenger movement to security and boarding: Ensure passengers are directed to the correct security lines and boarding gates
Maintain a high level of customer service and professionalism: Uphold the company's service standards in all interactions with passengers
Handle sensitive information with discretion and confidentiality: Respect privacy when dealing with passenger details
Report any security or safety concerns: Remain vigilant and inform appropriate authorities of any unusual activities
Continuously update knowledge on airport layout and services: Stay informed about changes in airport facilities, services, and layout to provide accurate guidance
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Must be legally authorized to work in the country of employment.
Communicate effectively in English (reading, writing, speaking)
Previous experience in customer service or guest assistance
Strong communication and interpersonal skills
Knowledge of airport layout and ticketing/check-in procedures
Customer-focused attitude with a friendly and approachable demeanor
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Tags
Local area, Flexible hours, Night shift