Location: Remote (U.S.-Based)Employment Type: Full-TimeCitizenship: U.S. Citizenship RequiredOverviewCRI Advantage is seeking an experienced ServiceNow Engagement Lead to support our growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM.This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations.As a three-year ServiceNow Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.ResponsibilitiesLead technical delivery across ServiceNow implementationsFacilitate client-facing workshops, solution discussions, and design sessionsPartner with project managers, business analysts, and stakeholdersGuide development teams through Agile delivery (sprints, backlog, releases)Design and configure workflows, automation, dashboards, and integrationsSupport pre-sales efforts including demos and proof-of-conceptsDeliver training and documentation to clientsEnsure alignment with platform best practices and business objectivesRequired Qualifications8+ years of ServiceNow implementation, development, or administration experienceDemonstrated experience leading technical teams and engagementsHands-on experience with ITSM, CSM, ITOM, and/or SPMStrong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)Experience with REST, SOAP, and JSON integrationsStrong understanding of ITIL and Agile/ScrumCertifications (Required - Must Be Active)ServiceNow Certified System Administrator (CSA)At least one (1) Certified Implementation Specialist (CIS) certificationCertified Application Developer (CAD)Candidates must have active certifications to be considered.Communication RequirementMust be able to clearly and confidently lead client-facing meetings, workshops, and presentations in English
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