We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
High school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
Associate degree in Information Technology, Computer Science, or a related field.
Experience supporting users in a healthcare, clinical, medical office, or regulated environment.
Experience with EMR/EHR systems, healthcare applications, or clinical software.
Familiarity with ticketing systems, remote support tools, and IT documentation processes.
The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
Wedding DJ Houston, TX - Houston, TX Overview Position Type Part Time Category DJ and Entertainment Description Do you enjoy interacting with others and providing a great experience? Could you see yourself as the Emcee and DJ at a wedding? If you are looking...
...A tech company in Chicago seeks a creative and detail-oriented UI/UX Intern to join their product design team. This role is tailored for recent graduates or those with up to 6 months of experience, preferably in UI/UX. Responsibilities include assisting in the design...
...Piedmont Augusta - Wound Care Physician Role: To be the leading full time physician that will coordinate with Vascular in preventing amputations in the Outpatient Wound Care Program at the Piedmont Augusta campus in Georgia. This location is a 581 bed hospital specializing...
...and efficient services for all the following systems or needs: HVAC, plumbing, electrical, call-desk operations, steam, boilers, UPS... ...for after hours and weekends Pay: $18 - $48/ Hour From Apprentice to Experienced Licensed Master Plumber Visit us PLUMBER...
...strictly confidential. Adult Psychiatrist | Mandarin or Cantonese Speaking | Boston Job Type Permanent Specialty Psychiatry/Child and Adolescent State MA Location MA Boston This is an excellent role for a Psychiatrist seeking true...